Course Schedules

Course Schedules

5S Framework For Tradespeople

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Early Bird Price: $525.00
Regular Price (After June 11): $695.00

Facilitated Live Webinar
Date: Thursday, 12 June 2025     Time: 9:00 AM – 12:00 PM (EST)
Follow-up Assessment Webinar
Date: Thursday, 3 July 2025     Time: 9:00 AM – 10:30 AM
Facilitated Live Webinar
Date: Thursday, 17th July 2025     Time: 9:00 AM – 12:00 PM (EST)
Follow-up Assessment Webinar
Date: Wednesday, 7th August 2025     Time: 9:00 AM – 10:30 AM
Delivery Mode
Live Webinar
Purpose
Assessment submission, discussion, and feedback.
Delivery Mode
Live Webinar (Googlemeeting – link will be provided 48 hours before session)
Facilitator
Denise Archie and Dave Fraser (Blok Pools and Hot Tubs)
Target Audience
Tradespeople across industries (e.g. construction, plumbing, maintenance, manufacturing)
 
Learning Objectives

Implement the 5S methodology—Sort, Set in Order, Shine, Standardize, and Sustain—within a trade-based environment to improve workplace efficiency, safety, and productivity. Participants will develop practical skills in organising tools, maintaining clean and hazard-free workspaces, creating standard procedures, and embedding 5S principles into daily operations through real-world applications and reflective practice.

By the end of this course, participants will be able to:

  • Understand the 5S methodology: Sort, Set in Order, Shine, Standardise, Sustain.
  • Apply 5S principles in a trades environment.
  • Identify opportunities for workplace improvement using 5S.
  • Prepare to complete the workplace-based assessment task.
What You’ll Receive
  • Participant Workbook (PDF)
  • 5S Audit Checklist Template
  • Access to course recording (valid for 30 days)
  • Certificate of Completion (on successful assessment)
What You Need
  • Access to a device with internet, camera, and microphone
  • A current or simulated workplace environment to apply 5S
  • Ability to take and upload photos or videos as part of the assessment

Professional Certificate for Retail Associates

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Early Bird Price: $625.00
Regular Price (After June 11): $795.00

Facilitated Live Webinar

Date: Thursday, 12 June 2025   Time: 12:30 PM – 3:30 PM (EST)

Delivery Mode: Live Webinar (Google Meet – link will be provided 48 hours before session)

Facilitator: Denise Archie and Dave Fraser (Blok Pools and Hot Tubs)

Target Audience: Tradespeople across industries (e.g. construction, plumbing, maintenance, manufacturing)

Learning Objectives

Deliver exceptional retail service through a structured understanding of the sales cycle, customer engagement, and workplace improvement techniques, personalize service interactions, confidently present product solutions, handle objections and complaints with professionalism, and close sales naturally.

By the end of this course, participants will be able to:

  • Anticipate customer needs
  • Use tools such as customer feedback strategies
  • Enhance store operations
  • Build customer loyalty
  • Contribute to a consistent and trusted brand experience across all customer touchpoints
Assessment Instructions

Participants will be required to:

  • Demonstrate their understanding of the retail customer journey by applying key skills covered in the courses such as greeting, product recommendation, handling objections, and closing the sale—in a real or simulated workplace.
  • Submit a short reflective report (300–500 words) explaining how they applied these techniques, what worked well, what challenges they faced, and what improvements they would make in future customer interactions.
  • Provide supporting evidence, which may include customer feedback forms, sales records, supervisor observation notes, or photos/screenshots (if applicable to simulated settings).

 

Follow-up Assessment Webinar

Date: Thursday, 3 July 2025

Time: 12:30 PM – 2:00 PM

Delivery Mode: Live Webinar

Purpose: Assessment submission, discussion, and feedback.

What You’ll Receive
  • Participant Workbook (PDF)
  • Retail Customer Interaction Toolkit (templates and checklists)
  • Access to course recording (valid for 30 days)
  • Certificate of Completion (on successful assessment)
What You Need
  • Access to a device with internet, camera, and microphone
  • A current or simulated retail environment to practise customer interaction and service techniques
  • Ability to take and upload supporting evidence (e.g. photos, feedback forms, observation summaries)