Week 1: Introduction to the Pool and Spa Industry
Week 2: Occupational Health and Safety
Week 3: Communicate to Collaborate - Conflict Resolution
Week 4: Problem Solving and Critical Thinking
Week 5: Customer Service, Sales, and Loyalty for Business Growth
Week 6A: Pool Water Chemistry
Week 6B: Spa Water Chemistry
Week 7: Tools and Equipment
Week 8: Introduction to Technical Drawing, Measurements, and Layouts
Week 9: Managing Work Priorities and Time Management
Week 10A: 5S Framework – The Importance of Pool Housekeeping
Week 10B: 5S Framework – The Importance of Spa Housekeeping
Week 11: Sustainability and Environmental Practices
Week 12: Job Readiness and Career Planning
Early Bird Price: $525.00
Regular Price (After After June 11): $695.00
Course Dates:
Facilitated Live Webinar
Date: Thursday, 12 June 2025 Time: 9:00 AM – 12:00 PM (EST)
Follow-up Assessment Webinar
Date: Thursday, 3 July 2025 Time: 9:00 AM – 10:30 AM
Facilitated Live Webinar
Date: Thursday, 17th July 2025 Time: 9:00 AM – 12:00 PM (EST)
Follow-up Assessment Webinar
Date: Wednesday, 7th August 2025 Time: 9:00 AM – 10:30 AM
Topic 1: Introduction to the 5S Framework – Origin and Importance
Topic 2: Sorting (Seiri) – Removing Unnecessary Items
Topic 3: Setting (Seiton) – Organizing the Workplace for Maximum Efficiency
Topic 4: Shining (Seiso) – Maintaining Clean and Safe Workspaces
Topic 5: Standardizing (Seiketsu) – Embedding 5S into Work Culture
Topic 6: Sustaining (Shitsuke) – Sustaining a Culture of 5S
Early Bird Price: $625.00
Regular Price (After June 11): $795.00
Course Dates:
Facilitated Live Webinar
Date: Thursday, 12 June 2025 Time: 12:30 PM – 3:30 PM (EST)
Follow-up Assessment Webinar
Date: Thursday, 3 July 2025 Time: 12:30 PM – 2:00 PM
Building the Foundation – Topic 1: Understanding the Retail Landscape
Building the Foundation – Topic 2: Effective Communication for Retail Success
Building the Foundation – Topic 3: Understanding Customer Motivation
Building the Foundation – Topic 4: Features and Benefits
Enhancing Customer Experience – Topic 1: Customer Service Excellence
Enhancing Customer Experience – Topic 2: Sales Techniques and Closing Strategies
Enhancing Customer Experience – Topic 3: Handling Customer Feedback